The founder of Global Mortuary began formulating ideas and concepts back in
1979. From the beginning our strength has been our ability to offer products or
services not typically offered by other funeral homes. Global Mortuary was among
the first to offer "800" line service to our customers. Most funeral homes (back
in 1979 and still today) are really local in their service to the public.
From the beginning, we emphasized the fact that we could help you no matter
where you live. We try to earn your trust and make a friend with the families we
serve. If possible, we will satisfy any request. We assist people with Social
Security, Veterans benefits, insurance and almost every aspect of the problems
people face after the death of a loved one. We take the time to listen.
There are countless people that call for information and select Global Mortuary
because of all the firms they called, we were the first to offer suggestions and
information beyond their questions. We try to put our clients at ease. Our
single most important source of work is referrals - we get more business from
referrals than all other sources combined! Since our business is building mainly
on customer referral and satisfaction rather than advertising, we are extremely
proud.
All cremation and funeral providers offer similiar products. It is the level of
personalization and service that varies from place to place, and from one
funeral director to the next. Global Mortuary policies from the beginning have
been to offer services that will best assist the individual family members
through a very sad, emotional time. It's our job to try in some way to make this
time a little less traumatic and to do what we can to lift some of the burden.
Our general policy is simple....we like to say, "Yes, we can assist you with
that!" A funeral, cremation, burial or shipping is important and it is a
personal service. Your satisfaction matters to us. We do not set policy that
dictates what a service or ceremony should be. Instead we find out what you and
your family and friends would want in an effort to carry out these wishes as
closely and meaningfully and memorably as possible. Surprisingly, we feel this
is just another first in the industry.
As you and your family decide about funeral arrangements, we are hearing more and more today about privacy of information. We could not agree more! It is not necessary to give personal and confidential information ahead of time to a funeral home. Yes you did read that correctly. However, you probably will not read this on any other funeral home site. It's who to call that really counts....keep your confidential information secure. Upon request we can send you several Global Mortuary business cards. That way our contact numbers are easily kept in your wallet or purse or other accessible area.
What about pre payment? One of the largest associations for the elderly in the
nation recommends private insurance rather than prepayment of funds to a funeral
home directly. There are many insurance companies today that offer reasonable
policies that can cover final expenses, and you remain in control of your money
until the time of need.
One of the most important services we provide
is "live answer" to your phone calls 24/7. We do not have a recorded message
machine to take your call or an answering service that perhaps answers for other
businesses and is staffed with non-funeral personel. After hours, our phone is
answered by our staff.
Global Mortuary is especially in touch with the needs of the Mexican community in our area. In assisting our Mexican community we have register books, prayer cards and folders and acknowledgement cards all in Spanish. We can handle all documentation for shipment of the casket to Mexico, including documenation from the Consulate. We offer viewing and service times on weekends to accomodate those who we know have jobs that make it difficult for them to attend on weekdays. We further assist in arranging for a Spanish-speaking priest to conduct services.